Shipping & Delivery Policy

Effective Date: August 6, 2025

GK Style Hub (brand of GK Entertainment) ensures compliance with RBI and consumer‑protection guidelines by providing clear and transparent shipping practices. This document outlines shipping options, delivery timelines, tracking rights, cost disclosure, and grievance support as required.

1. Shipping Methods & Charges

Standard Shipping

Delivery in 5–7 business days

Charges: ₹49, free on orders ≥ ₹999

Express Shipping (where available)

Delivery in 2–3 business days

Charge: ₹149

All charges are displayed at checkout in a single‑figure total—including shipping, taxes, and fees—in line with RBI transparency mandates.

2. Order Processing & Delivery Timeline

Orders are processed within 24–48 hours of confirmation (excluding Sundays and public holidays).

Delivery estimates are indicative and may be affected by:

Remote location or serviceability

Courier availability

External circumstances (e.g. natural calamities, strikes, lockdowns)

Customers will be informed proactively of any delays.

3. Tracking & Order Status

On dispatch, customers receive a tracking number via email and/or SMS.

Customers may track orders by entering their order number and registered contact details on our tracking page:

www.gkentertainmentin.com/track-order

4. Disclosure & Compliance Under Consumer & RBI Norms

We display:

Seller identity (GK Entertainment)

Contact details and helpline number

Break‑up of costs including shipping, taxes, and handling

We adhere to RBI norms on payment transparency (no storing of card data—only tokenization permitted) for customer security.

5. Customer Support & Grievance Handling

For shipping-related support:

Email: pg@gkentertainmentin.com

Phone: 9900963061

Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

We respond to queries within 24–48 working hours, and operate a grievance redress system compliant with consumer rules requiring resolution within 30 days.

6. Service Limitations & Exceptions

We currently ship within India only.

Orders to non-serviceable pin codes are canceled with full refund.

No dispatches on Sundays or public holidays.

Force majeure events may delay delivery—we inform customers promptly.

7. Returns Policy Overview (summary)

Returns accepted if delivery is delayed beyond promised timeline, or products are defective, incorrect, or misrepresented.

Refunds are processed within 14 days of acceptance, in accordance with RBI and consumer protection provisions.

By placing an order at www.gkentertainmentin.com, you agree to the terms of this Shipping & Delivery Policy. Please review our other policies—Returns & Refunds, Privacy Policy, and Terms & Conditions—also designed to comply with RBI and applicable consumer laws.